JaneRitz Returns, Refunds & Exchanges Policy

Effective Date: 26 July 2026

Welcome to the JaneRitz Returns, Refunds & Exchanges Policy

At JaneRitz, customer satisfaction is at the heart of everything we do. We carefully curate every product and strive to provide an enjoyable shopping experience from the moment you place your order until it arrives at your door.

This Refund & Returns Policy explains how returns, refunds and exchanges are handled when you shop with JaneRitz. It also outlines your rights and our responsibilities under applicable consumer protection laws.

Every JaneRitz order is carefully checked before dispatch. If something isn’t quite right, we’ll work with you to resolve the issue fairly, promptly and professionally.

1. Returns

1.1 Change of Mind

If you decide that you no longer want an eligible item, you may request a return within 14 days of receiving your order.

Once your return request has been accepted, the item should be returned within 14 days.

To qualify for a refund, items should be returned wherever reasonably possible in their original condition, including any original packaging, labels and accessories.

You may inspect the item in the same way you would in a physical shop. However, if the item has been handled more than necessary to establish its nature, characteristics and functioning, we may reduce the refund to reflect any loss in value.

Proof of purchase or your order confirmation may be required before a refund can be processed.

1.2 Personalised & Made-to-Order Products

Personalised, customised and made-to-order products are created specifically for you.

For this reason, these products cannot normally be cancelled or returned simply because you change your mind.

This does not affect your statutory rights if the item is faulty, damaged or not as described.

2. Non-Returnable Items

Unless an item is faulty, damaged or not as described, the following products cannot normally be returned:

  • Personalised, customised or made-to-order products.
  • Earrings that have been opened or worn for hygiene reasons.
  • Products identified on the product page as non-returnable where permitted by law.
  • Gift cards.

3. Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged during delivery, incorrect or appears faulty, please contact us as soon as possible.

To help us investigate, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the item.
  • Photographs of the external packaging were applicable.

If your item is confirmed to be faulty, damaged, incorrect or not as described, we will work with you to provide an appropriate remedy, which may include a replacement, repair or refund.

Your statutory consumer rights remain unaffected.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued using your original payment method.

Depending on your payment provider, refunds usually appear within 5–10 business days, although processing times may vary.

5. Return Shipping Costs

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item.

If the return is due to an item being faulty, damaged or incorrect, JaneRitz will cover reasonable return postage costs or provide an appropriate alternative solution.

6. Exchanges

We currently offer exchanges only where an item is faulty, damaged or incorrect.

If you require a different size, colour or style, we recommend returning the eligible item (where applicable) and placing a new order.

7. International Returns

Customers outside the United Kingdom may request returns in accordance with this policy.

Unless the return is due to an error by JaneRitz, customers remain responsible for any customs duties, import taxes or other charges associated with returning goods.

8. Your Consumer Rights

Nothing in this Refund & Returns Policy limits or excludes any rights you may have under applicable consumer protection legislation.

If you are unsure whether your purchase qualifies for a return, please contact our Customer Support team before sending your item back. We’ll be happy to assist you.

9. Contact JaneRitz

If you have any questions regarding returns, refunds or exchanges, please contact us.

JaneRitz Customer Support

Email: contact@janeritz.com

Contact Page: Please visit our Contact Us page.

Website: www.janeritz.com

Thank You

Thank you for choosing JaneRitz.

We genuinely appreciate your trust in our brand and look forward to providing beautifully curated products, exceptional customer service and a shopping experience you can enjoy with confidence.