JaneRitz Terms & Conditions

Last Updated: August 2026

Welcome to the JaneRitz Terms & Conditions

At JaneRitz, we believe that trust is as important as quality. These Terms and Conditions explain how we do business fairly, transparently and responsibly, so you can shop with confidence. They are intended to protect both our customers and our business while providing a transparent and enjoyable shopping experience.

By accessing our website or placing an order with JaneRitz, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or purchase products from us.

About JaneRitz

JaneRitz is a UK-based online lifestyle brand offering thoughtfully curated collections of jewellery, gifts, home décor, casual essentials, children’s products and selected pet accessories.

Throughout these Terms and Conditions:

  • “JaneRitz”, “we”, “our” and “us” refer to JaneRitz.
  • “You” and “your” refer to every visitor, customer or user of our website.

Eligibility to Use Our Website

By using the JaneRitz website, you confirm that:

  • You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
  • Any information you provide is accurate, complete and up to date.
  • You will use our website only for lawful purposes.
  • You will not interfere with the operation or security of our website.
  • You will comply with these Terms and Conditions whenever you use our website.

We reserve the right to suspend or restrict access where these Terms have been breached.

Using the JaneRitz Website

We work hard to keep our website secure, reliable and available at all times.

You agree not to:

  • Use the website unlawfully.
  • Attempt to gain unauthorised access to any part of the website.
  • Introduce viruses, malware or harmful software.
  • Disrupt the operation or security of the website.
  • Copy, reproduce or exploit website content without permission.
  • Use automated software, bots or data scraping tools without our written consent.

Any misuse of the website may result in legal action where appropriate.

Our Products

Every JaneRitz product is carefully selected to reflect our commitment to quality, craftsmanship and timeless style.

We make every reasonable effort to ensure that product descriptions, specifications, photographs and pricing are accurate. However, minor variations may occur due to:

  • Screen or device settings
  • Photography and lighting
  • Supplier updates
  • Natural materials
  • Handmade craftsmanship
  • Personalised products

These variations are normal and do not usually indicate that a product is faulty.

Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit purchase quantities
  • Withdraw products from sale
  • Update product descriptions
  • Correct pricing or publishing errors
  • Refuse or cancel orders where reasonably necessary

If an item becomes unavailable after you have placed an order, we will contact you promptly to discuss an appropriate solution, which may include offering an alternative product or providing a full refund.

Prices

Unless otherwise stated, all prices displayed on the JaneRitz website are shown in Pounds Sterling (£).

Prices may change at any time without prior notice. However, once your order has been accepted, the price confirmed during checkout will not be affected by later price changes.

Delivery charges and any additional fees will be shown before you complete your purchase.

Placing an Order

After placing an order, you will receive an email acknowledging that we have received it.

This acknowledgement does not mean that your order has been accepted.

A contract between you and JaneRitz is formed only when your order has been accepted and dispatched.

We reserve the right to refuse or cancel orders where reasonably necessary, including where:

  • Payment cannot be authorised.
  • Pricing or technical errors have occurred.
  • Fraud or suspicious activity is suspected.
  • Products are unavailable.
  • Delivery restrictions prevent fulfilment.

Where payment has already been taken for a cancelled order, we will issue an appropriate refund.

Payment

Payment must be successfully authorised before your order can be processed.

JaneRitz accepts the payment methods displayed during checkout.

For your security, payment transactions are processed by trusted third-party payment providers. JaneRitz does not store your complete payment card details.

Shipping and Delivery

Information about delivery times, shipping charges and available destinations can be found in our Shipping Policy.

While we always aim to dispatch and deliver orders promptly, delivery estimates are provided for guidance only and cannot be guaranteed.

JaneRitz is not responsible for delays caused by:

  • Courier services
  • Customs authorities
  • Severe weather
  • Industrial action
  • Technical failures
  • Events beyond our reasonable control

Returns, Refunds and Exchanges

Our Returns and Refund Policy explains your rights regarding returns, refunds and exchanges.

Please read this policy before requesting a return.

Nothing within these Terms and Conditions limits or excludes your statutory rights under UK consumer protection legislation.

Personalised and Made-to-Order Products

Some JaneRitz products are personalised or made specifically for individual customers.

Because these products are created to your specifications, they cannot usually be cancelled or returned unless they:

  • Arrive damaged
  • Are faulty
  • Differ significantly from your approved personalisation
  • Are not as described
  • Are otherwise covered by your legal rights

Please carefully check all names, dates, spelling and personalisation details before completing your purchase.

Intellectual Property

All intellectual property rights on the JaneRitz website remain the property of JaneRitz or our licensors.

This includes, but is not limited to:

  • The JaneRitz name
  • Logos
  • Branding
  • Product photographs
  • Graphics
  • Website design
  • Text
  • Icons
  • Layout
  • Digital content

No part of the website may be copied, reproduced, modified, published or distributed without our prior written permission unless permitted by applicable law.

User Content

If you submit reviews, comments, photographs or other content to JaneRitz, you confirm that:

  • The content belongs to you or you have permission to use it.
  • The content is accurate.
  • The content does not infringe the rights of others.
  • The content is not unlawful, offensive or misleading.

By submitting content, you grant JaneRitz a non-exclusive, royalty-free licence to display, reproduce and use that content for the operation and promotion of our business.

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for:

  • Fraud
  • Fraudulent misrepresentation
  • Death or personal injury caused by negligence
  • Any other liability that cannot legally be excluded

Subject to the above, JaneRitz shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Privacy and Data Protection

Your personal information is collected, processed and stored in accordance with our Privacy Policy.

By using the JaneRitz website, you acknowledge that you have read and understood our Privacy Policy.

Third-Party Websites

Our website may include links to third-party websites for your convenience.

These websites operate independently of JaneRitz, and we are not responsible for their:

  • Content
  • Security
  • Availability
  • Privacy practices
  • Products or services

You access third-party websites entirely at your own risk.

Changes to These Terms and Conditions

JaneRitz may update these Terms and Conditions from time to time to reflect changes in:

  • Our business
  • Website functionality
  • Legal requirements
  • Industry best practice

The latest version will always be published on this page.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless applicable consumer protection laws provide otherwise.

Contact JaneRitz

If you have any questions regarding these Terms and Conditions, we are happy to help.

JaneRitz Customer Support

Email: support@janeritz.com

We aim to respond to all enquiries within one to two business days.

Related JaneRitz Policies

For additional information, please read our:

  • Privacy Policy
  • Cookie Policy
  • Shipping Policy
  • Refund and Returns Policy
  • Contact Us page

Thank You

Thank you for choosing JaneRitz.

We appreciate the trust you place in our brand and remain committed to providing carefully curated products, excellent customer service and a secure online shopping experience. We hope you enjoy shopping with JaneRitz and look forward to serving you for many years to come.