FREE UK SHIPPING | Orders Over £70
JaneRitz Shipping Policy
Last Updated: July 2026
Welcome to the JaneRitz Shipping Policy. This page explains how we process, dispatch and deliver orders placed through our website. We believe that clear delivery information helps our customers shop with confidence, so we aim to provide a transparent shipping experience from the moment you place your order until it arrives at your door.
Whether you are ordering from the United Kingdom or internationally, our goal is to deliver carefully selected JaneRitz products safely, securely and as efficiently as possible.
Please read this Shipping Policy carefully before placing an order.
Order Processing
Every JaneRitz order is carefully reviewed and prepared before dispatch.
Most orders are processed within 1–3 business days after payment has been successfully received. During busy periods, such as public holidays, seasonal promotions or major sales events, processing may take slightly longer.
Orders are processed from Monday to Friday, excluding UK public holidays.
Please note that order processing time is separate from delivery time.
Personalised and Made-to-Order Products
JaneRitz offers selected personalised and made-to-order products that require additional preparation before dispatch.
Because these items are created specifically for each customer, production times may be longer than our standard processing times. Estimated production times will normally be shown on the relevant product page.
If your order contains both personalised and standard items, they may be dispatched together or separately depending on availability.
UK Shipping
We currently offer delivery throughout the United Kingdom.
Standard UK Delivery
- Delivery charge: £4.95
- Estimated delivery: 2–5 business days
Free UK Delivery
We are pleased to offer free standard UK delivery on qualifying orders over £100.
Delivery estimates begin once your order has been dispatched.
International Shipping
JaneRitz proudly ships to selected international destinations.
Countries currently include:
- United States
- Canada
- Australia
- New Zealand
- Other selected destinations where available
If your country is not available during checkout, please contact our customer support team before placing your order.
International delivery charges are calculated according to your destination.
Current standard rates include:
- United States – £12.95
- Canada – £12.95
- Australia & New Zealand – £14.95
- Rest of the World – Calculated during checkout where available.
Estimated Delivery Times
The delivery times below are intended as general estimates.
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–5 business days |
| United States | 5–10 business days |
| Canada | 5–10 business days |
| Australia & New Zealand | 7–14 business days |
| Other International Destinations | 7–21 business days |
Actual delivery times may vary depending on your location, customs processing and the delivery carrier.
Order Tracking
Where tracking is available, customers will receive a shipping confirmation email containing tracking details after their order has been dispatched.
Tracking allows you to monitor the progress of your delivery and receive updates from the delivery carrier.
Please note that some destinations or delivery services may not provide tracking.
Customs, Duties and Import Taxes
International shipments may be subject to customs duties, VAT, import taxes or handling charges imposed by the destination country.
These charges are not included within your order total and remain the responsibility of the customer.
JaneRitz cannot estimate or control these charges. Customers are encouraged to check their local customs regulations before placing an international order.
Delivery Delays
Although we work hard to dispatch every order promptly, delivery delays may occasionally occur due to circumstances beyond our reasonable control.
Examples include:
- Customs inspections
- Severe weather conditions
- Public holidays
- Carrier operational delays
- Industrial action
- High seasonal demand
- Natural disasters
While we will always assist customers wherever possible, JaneRitz cannot accept responsibility for delays caused by third-party delivery providers or customs authorities.
Incorrect Delivery Address
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect or incomplete delivery address is supplied, delivery delays or additional charges may occur.
Please contact us immediately if you notice an error after placing your order. Although we will always try to update your information before dispatch, we cannot guarantee changes once an order has entered processing.
Lost, Missing or Damaged Deliveries
If your parcel has not arrived within a reasonable period after the estimated delivery date, please contact our customer support team.
We will work with the delivery carrier to investigate the shipment and keep you informed throughout the process.
Where appropriate, refunds or replacements will be considered in accordance with our Returns & Refund Policy.
If your parcel arrives visibly damaged, please notify us as soon as reasonably possible and, where practical, provide photographs to assist with our investigation.
Split Shipments
Some orders may arrive in more than one parcel.
This usually happens when products are dispatched from different fulfilment locations or where personalised products require additional preparation.
If we split your order, you will not be charged additional shipping fees because of our decision to send separate parcels.
Shipping Restrictions
Certain products may not be available for delivery to every country because of shipping regulations, customs requirements or courier limitations.
Where restrictions apply, customers will normally be informed during checkout.
Changes to This Shipping Policy
JaneRitz may update this Shipping Policy from time to time to reflect changes to our shipping services, business operations or legal requirements.
The latest version will always be available on this page, and the “Last Updated” date will show when changes were made.
Contact JaneRitz
If you have any questions about this Shipping Policy, delivery times or an existing order, we are always happy to help.
JaneRitz Customer Support
Email: [Insert your customer support email]
For faster assistance, please include your order number when contacting us.
Thank you for choosing JaneRitz. We appreciate your trust and look forward to delivering thoughtfully curated products with the quality, care and attention to detail that define the JaneRitz experience.
Near the end, add a small section like this:
Frequently Asked Shipping Questions
When will my order be dispatched?
Most orders are dispatched within 1–3 business days.
Can I track my order?
Where available, tracking details are sent after dispatch.
Do you ship internationally?
Yes. JaneRitz ships to selected countries including the USA, Canada, Australia and New Zealand.
Will I pay customs charges?
International customers may be responsible for customs duties or import taxes imposed by their country.